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Frequently Asked Questions

Frequently Asked Questions

General Information
What is KoolTelAmerica?

KoolTelAmerica is a leader in VoIP solutions for customers with high-speed internet service. Using Voice over IP (VoIP) technology to transmit your phone calls KoolTelAmerica operates independent of your phone company. A customer need only acquire a high-speed internet connection. We extend the power of your phone using your computer providing more services and saving you a money.

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What is VOIP?

VoIP (Voice over IP) is a way of making and receiving phone calls through your high-speed Internet connection from any touch-tone phone. VoIP's main advantage is that it allows you to call anywhere at anytime for less money, with the same quality and more features than you see with traditional phone service.

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What is broadband?

Broadband is high-speed Internet access through a cable or DSL modem. It gives you a faster connection than dial up. You need a broadband connection to use the KoolTelAmerica service. A typical KoolTelAmerica telephone call works like this. You dial through any touch-tone phone. When you speak into your telephone, KoolTelAmerica converts your voice into digital data packets. We do this with a phone adapter unit that we ship you for free. Your data packets are forwarded across the Internet to a computer closer to the party you called. Behind the scenes the KoolTelAmerica network re-assembles those packets and sends it the last mile to their phone. That's why KoolTelAmerica customers can call any telephone anywhere, not just other VoIP users. And because we use Broadband technology, there is no Bandwidth congestion for your VoIP service.

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What do I need to get service with KoolTelAmerica?

For all of the KoolTelAmerica services you will need:


A telephone number in good standing
  • A Broadband Internet service such as: DSL or Cable.
  • AThe KoolTelAmerica PC2Phone is provided free, upon sign up.

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Is KoolTelAmerica available in my area?

KoolTelAmerica is available everywhere, regardless of where you live and your current telephone number.

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Is Internet service included?

KoolTelAmerica does not provide Internet service at this time but it is an option that we are looking to provide in the near future.

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What rate plans do you have available?

See our price schedule for more information.

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What kinds of features do you have available?

We offer:
Calling card service with pinless access.
3 Different methods for call forwarding.
VoiceMail
VoiceMail to email.
And many more coming soon!

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I CAN'T REMEMBER WHERE TO FIND THE ACCESS NUMBER I SHOUD USE?

To determine which access number to use for your KoolTel Landline or KoolTel Mobile service, first log in to your KoolTel account. Under the 'Menu' section on the left select 'View Access Number'. Then follow the steps on the right.

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WHAT DO I NEED TO KNOW ABOUT ACCESS NUMBER?

You need to dial the KoolTelAmerica tollfree from your Landline or Mobile before you make your call. To save time, program our access number in the speed dial of your phone!

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