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Effective Date: August 18, 2008
Kool Telecom Ltd. (“Kool Telecom”) is committed to your privacy. This Privacy Policy explains how we collect, use and disclose the information we receive from and about visitors to www.kooltelamerica.com (the “Site”) and customers of our services, as accessed through the Site.
Collection of Information
Personal Information
Kool Telecom collects personal information, including but not limited to name, physical address, email address, telephone number, and credit card information, from you when you: (1) register on the Site; (2) sign up for service; (3) contact us; (4) complete a survey; or (5) otherwise submit your information to us. We may combine your personal information with information we receive from you offline, as well as with information we receive about you from other sources, such as address update services.
Non-Personal Information
Kool Telecom may collect non-personal information from you, including your browser type, operating system, IP address and the domain from which you accessed the Site. In addition, we may collect information about your browsing behavior, such as Site pages viewed, time spent using certain services or viewing the Site, the date and time of your visit and other click-stream data. We may combine this non-personal information with the personal information we have collected from and about you.
Cookies and Web Beacons
We use cookies to collect the non-personal information described above. "Cookies" are pieces of information that may be placed on your computer by a web site for the purpose of facilitating and enhancing your communication and interaction with that web site. We may use cookies to customize your visit to the Site, to monitor Site usage, to conduct research and for other purposes to make your visit more convenient or to enable us to enhance our content and services.
You may restrict the placement of cookies on your computer by adjusting your browser preferences, in which case you may still use our Site, but it may interfere with some of its functionality. Check the “Help” menu of your browser to learn how to change your cookie preferences.
Use of Information
We use the information we collect from and about you: (1) to fulfill your requests for services and products; (2) to contact you with information and promotional materials and offers from us, as well as from our subsidiaries, affiliates, marketing partners, advertisers and other third parties; (3) to contact you when necessary; (4) to review service and Site usage and operations; (5) to address problems with the service, the Site or our other products and services; and (6) to protect the security or integrity of the Site, service and our business.
Disclosure of Information
We may disclose the information that we collect from and about you: (1) to our service providers, to perform a business, professional, or technical support function for us, (2) as necessary, if we believe that there has been a violation of our Terms of Service or of our rights or the rights of any third party; (3) to respond to judicial process and provide information to law enforcement agencies or in connection with an investigation on matters related to public safety, as permitted by law, or otherwise as required by law; (4) to any third party, if you have provided your consent, and (5) if our company or substantially all of its assets are acquired, your information may be one of the transferred assets. We may also sell, rent or otherwise share your personal information (except for your credit card information) with our marketing partners, advertisers or other third parties, unless you are a California resident.
We may share non-personal information about you with third parties.
Security
Kool Telecom has invested and deployed a wide variety of technology and security features to make reasonable efforts to ensure the privacy of information on its network. In addition, Kool Telecom has implemented operations guidelines to ensure Customer and Visitor privacy is safeguarded at every level of its organization. Kool Telecom will continue to revise policies and implement additional security features as new technologies becomes available. However, no system or service can give a 100% guaranty of security, especially a service that relies upon the public Internet. Therefore, you acknowledge the risk that third parties may gain unauthorized access to your information when using our services.
Your Postings to the Site
You should be aware that any personal information which you voluntarily include and transmit through publicly accessible forums (i.e., such as chat rooms, blogs, instant messages, listservs) may be viewed and used by anyone with access to such forums. Kool Telecom is unable to control such uses of your personal information, and by using such services you assume the risk that the personal information provided by you may be viewed and used by third parties.
Account Information
Subject to certain security requirements, Kool Telecom will do its best to honor requests from our customers for access to their account information, for example, name, address, company, or billing information. You are responsible for ensuring that the information on file with Kool Telecom is current and accurate.
Children's Privacy Policy
We do not direct our service or the Site to, nor do we knowingly collect personal information from, children or teenagers under the age of eighteen.
Third Party Web Sites and Services
Our Site may contain links to other web sites and services not maintained by Kool Telecom. We are not responsible for the privacy practices or the content of such other web sites and services.
Opt-out Policy
If you do not want us to use your personal information for any direct marketing purposes, then you may opt out of such disclosures by calling us at 1-888-898-0850 or emailing us at privacy@kooltelamerica.com. Because we must use a customer's personal information in order to provide him or her with services, a customer cannot opt-out of all uses of his or her information, without canceling service.
Changes to this Policy
We may change this Privacy Policy from time to time. When we do, we will post the change(s) on our web site. If we change the policy in a material way, we will provide appropriate online notice to you.
United States of America
This web site is hosted in the United States. If you are visiting from outside of the U.S., law please note that you are transferring your personal data to the U.S., which may not have the same data protection laws as your jurisdiction. By providing your personal data, you consent to: (1) the use of your personal data in accordance with this Privacy Policy, and (2) the transfer of your personal data to the U.S.
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